REFUND & EXCHANGE POLICY:

Return Policy

Thank you for shopping at Naqaash Jewellery and Accessories. We take pride in providing our customers with high-quality imitation jewelry and an exceptional shopping experience. To ensure transparency and clarify our policies, we have implemented the following No Return Policy:

Imitation Jewelry:

All purchases made at Naqaash Jewellery and Accessories are for imitation jewelry, which includes products that are designed to resemble genuine precious metals, gemstones, or other materials. As imitation jewelry is made from non-precious materials, please consider this before making a purchase.

Quality Assurance:

Before shipping any product, we perform thorough quality checks to ensure that the items meet our stringent standards. We guarantee that all products are free from defects at the time of shipment.

No Return or Exchange:

We do not accept returns or exchanges for any purchased items, except in cases of a damaged or defective product upon delivery. In such instances, please contact our customer support team within 48 hours of receiving the order.

Damaged or Defective Items:

If you receive a damaged or defective product, please notify our customer support team immediately at info@naqaashjewellery.com. Claim of the damaged item will not be possible without video and photographic evidence. Company reserve the right to accept or reject the damaged items claim.

Exceptions:

Our No Return Policy applies to all products sold on Naqaash Jewellery and Accessories. However, if we, at our discretion, make an exception to this policy for any specific circumstance, it does not establish a precedent or waive our right to enforce the policy strictly in the future.

Non-Refundable Items:

All purchases made on Naqaash Jewellery and Accessories are non-refundable. We do not issue cash refunds or store credits for any reason other than a verified claim of a damaged or defective item.

Shipping Costs:

Shipping and handling charges are non-refundable, except in cases where a damaged or defective item is reported, and a return is approved.

Cancellation Policy:

Once an order is placed, it cannot be canceled or modified.

Customization:

Any customized or personalized jewelry orders are non-returnable and non-refundable, except in cases of damage or defects.

Non-Transferable:

This No Return Policy is non-transferable and applies solely to the original purchaser.

By completing a purchase at Naqaash Jewellery and Accessories, you acknowledge that you have read, understood, and agreed to our No Return Policy.

For any questions or concerns related to this policy, please feel free to contact our customer support team at info@naqaashjewellery.com or +92 330 8491117 (whatsapp only).

Thank you for choosing Naqaash Jewellery and Accessories.